Refund and Returns Policy

We strive to provide the highest quality products and customer service. If you are not satisfied with your purchase, you may request a return or exchange under the following conditions:

 

Return Request Period

 

• You must contact us within 14 days of receiving your order.
• Requests made after this period cannot be accepted.

 

Product Condition

 

• Returned items must be unused, unopened, and in their original packaging.
• Products showing signs of use, damage, or missing parts will not be eligible for a refund.

 

Hygiene & Safety Exceptions

 

• For health and safety reasons, opened or used masks and filters cannot be returned.
• This includes any product where the hygiene seal has been broken.

 

Return Shipping Costs

 

• Customers are responsible for return shipping costs, unless the item is defective or an incorrect item was received.
• We recommend using a trackable shipping service for returns.

 

Refund Process

 

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days, using the original payment method.

 

Damaged or Incorrect Items

 

• If you receive a defective, damaged, or incorrect product, please contact us immediately with photos as proof.
• We will arrange a replacement or full refund at no additional cost.

 

📩 To request a return, please email contact@r-pur.id with your order number, reason for return, and supporting photos if applicable.