{"id":12,"date":"2025-08-12T06:02:11","date_gmt":"2025-08-12T06:02:11","guid":{"rendered":"https:\/\/r-pur.id\/?page_id=12"},"modified":"2025-09-20T10:28:52","modified_gmt":"2025-09-20T10:28:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/r-pur.id\/id\/refund_returns\/","title":{"rendered":"Kebijakan Pengembalian dan Pengembayaran"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h2 class=\"wp-block-heading\" style=\"text-align: center;\">Kebijakan Pengembalian dan Pengembayaran<\/h2>\n<p style=\"margin-top: 10px; margin-bottom: 0px;\">Kami berusaha untuk memberikan produk dan layanan pelanggan dengan kualitas terbaik. Jika Anda tidak puas dengan pembelian Anda, Anda dapat meminta pengembalian atau penukaran dengan syarat berikut:<\/p>\n<p>&nbsp;<\/p>\n<h4 class=\"wp-block-heading\" style=\"margin-top: 80px; margin-bottom: 0px; font-size: 22px; text-transform: uppercase;\">Periode Permintaan Pengembalian<\/h4>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\" style=\"margin-top: 10px; margin-bottom: 0px;\">\n<li>Anda harus menghubungi kami dalam waktu 14 hari setelah menerima pesanan Anda.<\/li>\n<li>Permintaan yang dilakukan setelah periode ini tidak dapat diterima.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4 class=\"wp-block-heading\" style=\"margin-top: 80px; margin-bottom: 0px; font-size: 22px; text-transform: uppercase;\">Kondisi Produk<\/h4>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\" style=\"margin-top: 10px; margin-bottom: 0px;\">\n<li>Produk yang dikembalikan harus belum digunakan, belum dibuka, dan dalam kemasan aslinya.<\/li>\n<li>Produk yang menunjukkan tanda-tanda penggunaan, kerusakan, atau kehilangan bagian tidak akan memenuhi syarat untuk pengembalian dana.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4 class=\"wp-block-heading\" style=\"margin-top: 80px; margin-bottom: 0px; font-size: 22px; text-transform: uppercase;\">Pengecualian Kebersihan &amp; Keamanan<\/h4>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\" style=\"margin-top: 10px; margin-bottom: 0px;\">\n<li>Demi alasan kesehatan dan keamanan, masker dan filter yang sudah dibuka atau digunakan tidak dapat dikembalikan.<\/li>\n<li>Ini termasuk produk apa pun yang segelnya telah dibuka.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4 class=\"wp-block-heading\" style=\"margin-top: 80px; margin-bottom: 0px; font-size: 22px; text-transform: uppercase;\">Biaya Pengiriman Pengembalian<\/h4>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\" style=\"margin-top: 10px; margin-bottom: 0px;\">\n<li>Pelanggan bertanggung jawab atas biaya pengiriman pengembalian, kecuali jika barang cacat atau barang yang diterima salah.<\/li>\n<li>Kami menyarankan untuk menggunakan layanan pengiriman dengan nomor pelacakan untuk pengembalian.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4 class=\"wp-block-heading\" style=\"margin-top: 80px; margin-bottom: 0px; font-size: 22px; text-transform: uppercase;\">Proses Pengembalian Dana<\/h4>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\" style=\"margin-top: 10px; margin-bottom: 0px;\">\n<li>Setelah kami menerima dan memeriksa produk yang dikembalikan, kami akan memberi tahu Anda mengenai persetujuan atau penolakan pengembalian dana.<\/li>\n<li>Pengembalian dana yang disetujui akan diproses dalam waktu 7 hari kerja, menggunakan metode pembayaran asli.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4 class=\"wp-block-heading\" style=\"margin-top: 80px; margin-bottom: 0px; font-size: 22px; text-transform: uppercase;\">Barang Rusak atau Salah<\/h4>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\" style=\"margin-top: 10px; margin-bottom: 0px;\">\n<li>Jika Anda menerima produk cacat, rusak, atau salah, segera hubungi kami dengan menyertakan foto sebagai bukti.<\/li>\n<li>Kami akan mengatur penggantian atau pengembalian dana penuh tanpa biaya tambahan.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\ud83d\udce9 Untuk meminta pengembalian, silakan kirim email ke contact@r-pur.id dengan nomor pesanan, alasan pengembalian, dan foto pendukung jika ada.<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1234,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"iawp_total_views":10,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Returns Policy \u2013 R-PUR Indonesia<\/title>\n<meta name=\"description\" content=\"Learn about R-PUR Indonesia\u2019s return policy. 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